How Do I...

1. Search For Information

There are several ways to search for information on this site. In the upper right-hand corner of each page on the website, you can enter your search query and click on the Go button to perform a general search. For a more comprehensive search of the site, you can click on the Advanced Search link and provide more details about the search you want to perform.

We also provide a Knowledge Base which is a database of technical articles related to our products. If you require technical support, we recommend that you first check the Knowledge Base to see if your question has already been answered. In addition to searching the site and the Knowledge Base, we also recommend that you review the FAQ (Frequently Asked Questions) for your product.

2. Download Products

You can download any of our products by simply clicking on the Downloads menu item above, which will provide you with a list of each product, its current version and the date that it was released. Clicking on that product's name will take you to a download page where you can select various options on how to download the file. If you are behind a firewall that restricts FTP connections, we recommend that you select HTTP as the download protocol.

3. Download Product Updates

There are two general types of product updates that are available to customers. The first is a general update, which is a complete release of the software and includes all components, executables, online help and examples. You can download the current version of the product using the same link that was provided to you when you purchased the software.

The second type of update is a hotfix, which is an interim update to a single component or executable. In most cases, hotfixes are incorporated into the next major update for the product, and are intended to be short-term fixes for critical problems. Hotfixes are not regression tested, and should only be installed if it resolves a specific problem that you're having, or you have been instructed to do so by a technical support engineer.

4. Purchase Products Online

You can purchase a product license online using our secure online order form. Orders that are placed during normal business hours (Monday through Friday, 8:00 AM to 5:00 PM Pacific) will typically be processed within the hour. Orders that are placed after normal business hours, or on weekends and holidays, will be processed the next working day.

When you place your order, you will receive two email messages. The first message will confirm that the order has been received and is being processed. Once the order has been processed, a second email message will contain your product serial number, download instructions and other information related to the purchase of the product. Please make sure that the email address that you provide is correct, and that your mail server will accept email from the catalyst.com domain. An invalid email address will delay the processing of your order.

5. Register Products

As a registered developer, you are entitled to free technical support, periodic upgrade notifications and access to online resources for our customers. You can register your software using our online registration form, or using the Registration Wizard that is included as part of the product. Please note that you are not required to register your product. There is no license activation requirement for our software. Registration simply helps us provide better support for our products and allows us to keep in touch with our customers.

6. Read Online Help

Online help is available for all of our products here. This is the same help content that is included with the product, both as HTML Help files and as PDF documents. To view the online help, we recommend that you use Internet Explorer 6.0 or later, or Mozilla FireFox 2.0 or later. You must have JavaScript enabled to navigate the contents panel.

For our SocketTools suite of products, the online help is generally divided into two sections. The first is the Developer�s Guide which covers general topics and provides an overview of the components. The second section is the Technical Reference, which includes specific information about each component or library. If you�re looking for the syntax of a particular function or method, then you should search the Technical Reference section of the help.

7. Request Technical Support

There are several technical support options that are available for developers. If you have a question or encounter a problem, the first thing that we recommend is that you search our Knowledge Base. This is a database of answers to common questions. If you can�t find an answer there, then submit a request for technical support using our online form.

Another alternative for both evaluators and customers is our support forums, which can be used to ask questions, post example code and exchange information with other customers and technical support staff. Forum registration is free and available to everyone. If you are a customer, please be sure to use the same name and email address that you used when purchasing the product.

8. Contact Catalyst Development

The most efficient way to contact us is through the contact form on this site, or by email. For general product information, send inquiries to info@catalyst.com and for sales or licensing information, email sales@catalyst.com. You can contact us by telephone during normal business hours, Monday through Friday 8:00 AM to 5:00 PM Pacific time at +1 760.228.9653. For additional contact information, please click here.

9. Browse the SiteMap

The sitemap provides links to all of the major sections of our website. If you cannot find a page using the search feature, then you can browse the sitemap using this link: http://go.catalyst.com/sitemap

Browser Compatibility

This website was designed using XHTML and also requires scripting to be enabled in order to view some of the content. It is recommended that you use Internet Explorer 6.0 (or a later version), or Mozilla Firefox 2.0 (or a later version) when viewing this website. If some of the content on this site is not viewable, such as the Frequently Asked Questions, then you may have JavaScript disabled. Consult the documentation for your browser on the steps that you need to take to enable scripting for this site.

Search Links

Knowledge Base
Search a database of questions and solutions to common problems.

Support Forums
Technical support forums for customers and evaluators.

Online Help
Complete technical reference documentation for all of our products.

Frequently Asked Questions
FAQ documents that are available for our products.

Product Updates
Find free product updates that are available for download.

Product Pricing
Find retail and update pricing information for all products.

Technical Support
Support options and other resources for developers who need technical assistance.