Technical Support Overview

Support Options
Unlimited technical support by email is free to all users for the first thirty days after product purchase. Free technical support resources are always accessible through our website, including Frequently Asked Questions documents and Online Help for all of Catalyst's products. Paid support options, including hourly and annual support, are also available.

Support Requests
If you have a technical support question or feature request, please submit it directly from this website to our support queue. Free, unlimited technical support through the Support Request Form is available for the first thirty days after product purchase. Before submitting a question, we recommend that you search our Knowledge Base, read through the Frequently Asked Questions documents and browse our technical support forums to see if it has already been answered.

Frequently Asked Questions
Review the Frequently Asked Questions (FAQ) documents that are available for various Catalyst Development products. These documents answer the most common questions asked by developers who are evaluating or learning to use one of our products.

Knowledge Base
Search a database of common questions and solutions to problems. Knowledge Base articles contain specific "how to" information, as well as background information on a specific issue, workarounds and the availability of any updates to the product.

Support Forums
If you have questions about any Catalyst product, you can post to them to our public support forums. These forums can be accessed directly from your web browser, and provide a great way to share information with other developers, as well as get answers directly from our technical support staff.

RSS Feeds
Catalyst provides RSS feeds for site news, product updates, new Knowledge Base articles and the technical support forums. Developers can subscribe to one or more of these feeds to keep up to date on new product versions, service pack releases and hotfixes.

Online Help
Complete online documentation for our family of products. Our online help is useful to evaluators who are interested in learning about how our components work, and for developers who would like access to the most current reference material.

Product Links

Product Links

Order Information
Learn more about how to order products online and contact the sales office.

Product Pricing
Find retail and update pricing information for all products.

Technical Support
Support options and other resources for developers who need technical assistance.

Product Updates
Find free product updates that are available for download.

Product Hotfixes
Find interim hotfixes that are available for download.

Product Licensing
Information about product licensing and redistribution.

Export Restrictions
Information about export restrictions for our products.